Front Desk and Sales
Abu Dhabi, United Arab Emirates
POSITION SUMMARY
Reporting directly to the Head Coach, the Front Desk/Sales Associate is responsible for warmly welcoming and engaging Gritncode Members and potential clients. This role involves managing front desk operations, assisting with Package’ sales and membership inquiries, and ensuring a positive experience for all members. The Front Desk/Sales Associate must be knowledgeable about Gritncode services, classes, and programs to provide detailed information and support. This position emphasizes member satisfaction, excellent customer service, and a proactive approach to sales. Note: This job description highlights key responsibilities but is not exhaustive.
KEY RESPONSIBILITIES
OPERATIONAL EXCELLENCE
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Warmly welcome and engage with Gritncode Members and potential clients, ensuring a positive first impression.
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Manage front desk operations efficiently, including booking classes, handling member inquiries, and overseeing classes/Personal training schedules.
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Provide detailed information about Gritncode services, classes, and programs to members and potential clients.
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Assist in creating in-house promotions and activities to boost sales and member engagement.
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Maintain a professional attitude and handle difficult situations diplomatically.
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Adhere to compensation guidelines for handling customer complaints, involving the appropriate managerial level when necessary.
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Comply with Sport & Fitness and Gritncode Experience Procedures.
SALES AND MEMBERSHIP
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Engage with potential clients to discuss membership options and services.
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Conduct tours of the facility, highlighting the benefits of Gritncode membership.
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Assist in signing up new members and managing membership renewals.
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Monitor and follow up on leads to convert them into new memberships.
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Increase awareness of the Gritncode App and encourage potential clients to enroll.
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Consistently achieve sales targets and contribute to the growth of the customer base.
CUSTOMER SERVICE
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Ensure maximum member satisfaction through a personalized approach and recognition.
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Monitor customer satisfaction through surveys, feedback, and direct interaction.
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Develop and maintain strong relationships with members, providing exceptional service.
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Clearly describe classes, programs, machines, and facilities to recommend appropriate follow-up plans.
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Perform effective customer service tasks to retain and grow the customer base.
ADMINISTRATION
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Facilitate administrative tasks related to front desk operations, such as managing schedules, updating member information, and handling payments.
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Assist with audits conducted by the Head Coach/General Manager.
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Maintain accurate records of member interactions, sales, and inquiries.
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Ensure the front desk area is clean, organized, and welcoming.
SUSTAINED LEARNING & DEVELOPMENT
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Attend regular staff meetings to stay updated on all aspects of Gym & Fitness operations.
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Participate in Gritncode training sessions to enhance product, service, and program knowledge.
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Seek self-development opportunities to upgrade knowledge and skills, actively participating in internal and external initiatives.
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Suggest enhancements to existing Experience Procedures for further growth and efficiency.
SAFETY
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Comply with all Health & Safety regulations at all times.
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Uphold sterilization and hygiene standards as directed by law and Gritncode Experience Procedures.
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Perform routine checks on cleanliness, hygiene, and functionality of the front desk area.
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Report hazards and take required actions promptly.
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Maintain high personal hygiene standards and support the team in complying with Grooming Experience Procedures.
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Communicate equipment and technical service needs internally.
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POSITION REQUIREMENTS
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EDUCATION & EXPERIENCE
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Minimum of one to three years of experience in a front desk or sales role with demonstrable results and exceptional communication skills.
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Required Skills: Customer Service, Sales, Organizational, Relational & Emotional, and IT skills.
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Essential Qualifications: Diploma in sales, customer service, or a related field. Certification in CPR/First Aid is a plus.
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Knowledge of current wellness and fitness trends.
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Commitment to enhancing health, safety, and productivity in a smoke-free workplace.
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Passion for wellness, fitness, and continuous learning.
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Experience as a key point of contact for esteemed customers.
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Ability to guide, support, and collaborate with cross-functional teams and members to ensure success.
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​ Submit your resume at workwithus@gritncode.com
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